ED Patient Satisfaction: Factors Associated with Satisfaction with Care
Patient satisfaction is associated with improved patient compliance with therapy, reduced malpractice risk, and improved job satisfaction among the emergency department (ED) staff . Previous studies have shown numerous factors to be associated with improved patient satisfaction, including effective pain management, effective communication, timeliness of care, empathy, and technical competence , , and . This study was undertaken to measure patient satisfaction among ED patients and to assess the relationship between patient and physician demographic factors and patient satisfaction.
Marco, C. A.,
Chang, S. L.,
& Olson, J. E.
(2015). ED Patient Satisfaction: Factors Associated with Satisfaction with Care. The American Journal of Emergency Medicine, 33 (11), 1708-1709.