Document Type
Abstract
Publication Date
2014
Abstract
The main idea for a DP&L Helpdesk Initiative was to reengineer the current helpdesk ticketing process which the end result will be able to enhance reports, provide options to the customers like retrieving knowledge and placing tickets, and also to assist the current helpdesk personnel.
Faculty Advisor
Shu Schiller
Repository Citation
Moody, Brian H. and Sisco, Jackie N., "DHDI-DPL Helpdesk Initiative" (2014). Master of Information Systems Capstone Executive Summary. Paper 13.
https://corescholar.libraries.wright.edu/master_infosystems/13
