Document Type

Master's Culminating Experience

Publication Date



Dealing with conflict between workers and managers is an ongoing concern for management specialists. Models have been introduced to help manage the conflict in the workplace. Two are examined in this thesis; Interest Based Bargaining and the Japanese Management Style. Both models seek to lessen the conflict in the workplace by utilizing problem solving tools and communication tools that will provide a balance of the control that governs the work process. Both models will find success difficult because the tendency of American managers is to resist empowering workers because they fear that empowering workers will result in decreased productivity that will effect the bottom line. Therefore, even though both models have the elements needed to be successful, complete implementation of either model is unlikely in the American workplace.