Interaction between Task Characteristics and Technology Affordances: Task-Technology Fit and Enterprise Social Media Usage

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Enterprise social media (ESM) usage has gained considerable momentum within organizations. The purpose of this paper is to seek a better understanding of ESM usage based on the task environments and the technology affordances of ESM. Design/methodology/approach This study is based on a survey consisting of 556 usable responses. Regression methods are applied to analyze the data. Findings This study finds strong support for the positive impact of task-technology fit on ESM usage. Considering separately, task equivocality had no impact; task interdependence had a negative effect on ESM usage; bridging social capital had a positive effect; and bonding social capital had a marginal impact on ESM usage. Research limitations/implications This research incorporated social capital into discussions of task-technology fit. A 2×2 matrix based on task equivocality and task interdependence was developed, which may be extended to other contexts or technologies. Practical implications ESM implementation should account for both task environments and the appropriate technology affordances. Individuals access bridging social capital to a greater extent than bonding social capital using ESM, and they do not use ESM when the task environments alone are considered. Originality/value This is an original study that considers task environments and technology affordances in the context of ESM usage. The findings offer valuable and timely contributions to both scholars and practitioners.



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