Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Authors

Parul Gupta, Development Institute Gurgaon
Apeksha Hooda, O.P. Jindal Global University
Anand Jeyaraj, Wright State University - Main Campus
Jonathan J.M. Seddon, Audencia
Yogesh K. Dwivedi, School of Management

Document Type

Article

Publication Date

6-5-2024

Identifier/URL

40957330 (Pure)

Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

Comments

Publisher Copyright: © The Author(s) 2024.

Repository Citation

Gupta, P., Hooda, A., Jeyaraj, A., Seddon, J., & Dwivedi, Y. (2024). Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis. Information Systems Frontiers.
https://corescholar.libraries.wright.edu/infosys_scm/161

DOI

10.1007/s10796-024-10497-8