XYZ Company routinely faced penalties imposed by the United States Internal Revenue Service (IRS) for non-compliance in depositing federal withholding taxes related to the managed benefits plans for its clients. Since the rules for depositing the federal taxes were complex and differed between the benefits plans, it was common for XYZ Company to accrue penalties imposed by the IRS. Desiring to eliminate penalties by complying 100% with the IRS guidelines, XYZ Company considered various solutions. Finally, XYZ Company implemented a Robotic Process Automation (RPA) solution using the open source tool—taskt—to achieve 100% compliance in depositing federal withholding taxes and eliminate penalties. Discussion of solution improvements, reflection and next steps, technical challenges, lessons learned, and design science retrospective is provided.
& Sethi, V.
(2020). Embedding Robotic Process Automation into Process Management: Case Study of using taskt. AIS Transactions on Enterprise Systems, 5 (1), 1-18.