The European Air Traffic Management (EATM) Human Resources Programme aimed to deliver harmonised tools and a body of knowledge for the management of human issues in ATM in the three areas training, manpower (human resources management) and human factors. Products are available as Guidelines, as Technical Reference Material or Reports or as Methods and Tools for direct application. The four year work programme consisted of specific developments, testing and validation of these products available since end 2003 for implementation in the 41 European Civil Aviation Conference (ECAC) States. The implementation and use is not mandatory but products are applied increasingly with the active involvement of stakeholders from Air Navigation Service Providers (ANSPs), military and regulatory authorities and professional associations. Four different products are presented in this paper: Team Resource Management (TRM), Human Error Analysis (HERA), Critical Incident Stress Management (CISM) and the First European Air traffic controller Selection Test package (FEAST).
(2005). Human Factors and Human Resources Developments for Pan-European Implementation: Achievements in the European ATM Programme. 2005 International Symposium on Aviation Psychology, 620-629.