To support their teams in crisis, organizations seek to leverage advances in information technology. These advances include automation support to the warfighting team (e.g. an electronic checklist for a flight crew), as well as collaboration support such as linking engaged combat troops to intelligence services. While automated support is rapidly developing, very little consideration has been given to enhancing the collaboration support for teams that face crisis. Here we suggest a preliminary set of IT system attributes to support collaboration for teams that face crisis. These attributes are based on two frameworks that have been developed to mitigate the effects of crisis. One is an organizational approach called the High Reliability Organization (HRO), the other, a team approach based on Crew Resource Management (CRM). Here we suggest attributes of an IT system to support teams that face crisis based on these two approaches.
(2005). Supporting Teams in Crisis with It: A Preliminary Collaboration Framework. 2005 International Symposium on Aviation Psychology, 496-501.