Researchers and airline practitioners from the USA and UK collaborated in a four-year project to develop the Facilitation Skills Assessment Tool (FSAT), an instrument to assess the skills of an airline facilitator. The final phase of the FSAT Development Project was the evaluation of FSAT at two airlines – Thomsonfly (formerly Britannia Airways) in the UK and Southwest Airlines in the USA. Statistical analysis allowed the combination of data from both airlines; these 66 assessments demonstrated that FSAT was a valid and reliable instrument for measuring facilitation skills.
Smith, M. O.,
Smith, G. M.,
& Griffiths, C.
(2007). An Airline Evaluation of the Facilitation Skills Assessment Tool [FSAT] as a Device for Training and Assessing Facilitators. 2007 International Symposium on Aviation Psychology, 664-669.