Airline crashes, hijackings, turbulence incidents and other emergencies have the potential for inflicting severe emotional trauma in flight attendants involved either directly or indirectly. A critical incident is a part of the extreme professions in aviation. Although the aviation industry attempted to bring help following an air disaster, post-traumatic stress is still one of the most misdiagnosed and ignored illnesses that can beset an individual. In the article, which is based on the results of Russian and American aviation psychologists’ research, we try to answer the questions: How post-traumatic stress affects cabin crew’s work performance and flight attendants’ life? How to recognize the early warning physical, emotional and behavioral symptoms? What to do about negative effects of disaster-induced emotional injury on the flight attendants’ labor and lives? How to make more effective psychological support to eliminate emotional trauma?
(2009). Post-Traumatic Stress in Flight Attendant's Labor. 2009 International Symposium on Aviation Psychology, 648-653.