Safety researchers have documented maintenance errors happen when outgoing crews inadequately communicate to incoming crews at task/shift handover. Poor task handovers are especially likely for low-frequency problems, when complacency is present, or with new technicians. Highly experienced maintenance personnel may have prevented the poor handover. Backup safety procedures catch most errors, but correcting the remaining increases risks to safety, such as those not caught until after the plane is rolled out of the hanger. The cumulative effect of handover errors increases the exposure to additional threats and errors during reworks and replacement of aircraft on the line among others. This poster introduces a virtual training solution adapted to reduce aviation maintenance handover errors. The solution pairs experienced personnel with less experienced personnel. It also increases virtual handover frequency for infrequent problems so that less experienced personnel are prepared to make successful handovers even for problems they have never experienced on the job.
& Narakesari, S.
(2013). A Proposal to Reduce Unsafe Aviation Maintenance Task Handovers with a Virtual Training Solution. 17th International Symposium on Aviation Psychology, 262-268.