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A ‘Crew Manage the Operation’ concept was developed as a unifying framework to analysethe combined role of diverse technologies in supporting the management of peak workload and incapacitation. Multiple-crew configurations meanthat many of the same technologies are supporting quite contrasting instantiation of crew roles. While Proactive and Immediate modes support the independence of the crew in their cockpit, both reactive modes of workload management pose questions about the information flow between the cockpit and ground control, and in turn about the level of support or, in the final mode, effective interventionthat could be provided from the ground. These issues are not just about the flow of information but about responsibility and accountability.Thus the technologies are neitherdeterminate of the way they are operated nor are they bounded by cockpit environment; therefore a profound discussion about crew roles and the philosophy of automation is required.