Culture has been identified as a factor influencing the way people communicate and behave. Though often imperceptible by its members, cross-cultural interactions can lead to misunderstandings and conflicts. The current study explored how national culture interacts in the cockpit and affects pilots’ safety behaviours. The study used in-depth semi-structured interviews with 15 participants (14 helicopter pilots) to collect data on national culture’s impact. The data were analysed using conventional content analysis. Content analysis indicated two categories relevant to working with others irrespective of culture and three categories relevant to perceptions of national culture. The findings indicate that pilots acknowledge the cultural differences present between themselves and others, and that culture can have an effect on their and other’s safety behaviours. The participants also highlighted the importance of standardisation to overcome cultural influences. This research highlights the various ways in which culture affects pilots’ safety behaviours and interactions with one another.
& Flinn, R.
(2021). Pilot Is a Pilot Is a Pilot: Exploration of Effects of National Culture in Helicopter Pilots. 81st International Symposium on Aviation Psychology, 232-237.