Technology and culture are two major influences that play a role in team processes and performance. Technology can lessen the cognitive workload; however, the use of technology has the potential to undermine shared cognition and teamwork. Aviation technology has been developed to support individual performance, without sufficient analysis of the impact on team performance. Due to the international nature of aviation, cultural differences can play a role in teamwork. Dimensions of national culture, such as power distance and gender roles, along with inadequate English proficiency may impact the effectiveness of communication and teamwork. Status barriers and physical barriers such as the closed cockpit door can compromise communication and coordination between pilots and flight attendants. Teamwork issues related to status and power differences within the cockpit were a primary motivation for the development of CRM. These findings suggest that a wide range of contextual factors can affect teamwork attitudes and behaviors.
Georgiou, A. M.,
Littlepage, G. E.,
& Hein, M. B.
(2021). What We Know about Teamwork and Multiteam Coordination in Aviation: Contextual Factors Affecting Teamwork in Aviation. 44th International Symposium on Aviation Psychology, 432-437.