Incivility and the Use of Systems Thinking To Promote Healthy Voluntary Organisations
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Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.
Phillips, J. M.,
Stalter, A. M.,
& Provencio, R.
(2019). Incivility and the Use of Systems Thinking To Promote Healthy Voluntary Organisations. Voluntary Sector Review, 10 (2), 225-234.