Document Type


Publication Date

Fall 1998


The preponderance of management theory is directed to the private sector where money waits to be made by those who employ the most successful management practices. In Government At Work, Marc Holzer and Kathe Callahan demonstrate that, although the public sector cannot adopt industrial methods wholesale, it has been able to adapt successfully a number of the principles. Total Quality Management (TQM), the theory created by Edward Deming, has been widely applied to public institutions. Even the federal government has embraced "Government Reinvention," a theory that borrows heavily from TQM, as the management style of the Clinton/Gore administration. In a similar vein, the Winter Commission Report on state and local public service advocates changes for lower level government agencies.