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This study will focus on the impact of a KPI-driven shared service dynamic fee model on shared office solution (SOS) shared service group within the majority shareholder’s organization. Once tested and proven, the conceptual model can be expanded across all shared service groups including being applied against the historical fee model. Although the KPIs will vary between shared service departments, the conceptual design should hold true across the organization.
Dice, Jeffrey, "Impact of a KPI-Driven Shared Service Dynamic Fee Model" (2017). Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects. Book 14.