This paper examines organizational change programs across aviation, healthcare, and financial services sectors. Based on the analysis of three key programs, a theoretical model, which could be used to describe the state of any organizational change program, is presented. This model is called the STL Model and is represented by three mutually perpendicular axes: scalability, transferability, and longevity. In simplest terms, scalability refers to “volume;” greater the volume of users of, or participants in, a particular change program, the greater the scalability of that change program. Transferability refers to the number of user-groups, whether within a specific discipline or outside. Longevity is the measure of how long a particular change program is in operation or existence. Although longevity alone does not necessitate progress along the scalability and transferability axes, it does provide an opportunity for improved scalability and transferability. It is hypothesized that certain factors, called “influence vectors” could be managed to improve the overall sustainability of organizational change programs.
Patankar, M. S.,
& Brown, J.
(2005). The Stl Model: A Three-Dimensional Perspective on Organizational Change Programs. 2005 International Symposium on Aviation Psychology, 554-559.