In this paper, we discuss the field testing of a Departure Flow Management (DFM) capability that has been developed by the FAA to reduce manual airport Call For Release (CFR) coordination requirements and workload, while increasing airport departure throughput and reducing delays. This field test consisted of shadow and operational phases and utilized both qualitative and quantitative methods. This study took place February and March 2008 at the Los Angeles (ZLA) Air Route Traffic Control Center (ARTCC) and Burbank (BUR), Las Vegas (LAS), Los Angeles (LAX), Ontario (ONT), and San Diego (SAN) airports. This test provided insights into how this tool changes roles and responsibilities, and how specific design features and functionality influenced the performance of the human operators. Human factors design improvements are discussed, along with the broader implications of the results of this case study for the introduction of new tools and automation into a distributed work environment.
& Smith, P. J.
(2009). Airport Departure Flow Management (DFM): Findings from Field Trial Testing. 2009 International Symposium on Aviation Psychology, 623-628.