Patrik Jonzon

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Working towards zero accidents – Experience from education and supervision of pilots and air traffic controllers (ATC) from the Royal Danish Air Force gives us a model on how to apply the latest clinical psychology methods and research, and combine it with Human Factor models.

What is behind accidents? Errors, so can you talk about zero errors? Everyone knows that this is utopia; the question is rather how we can understand errors, minimize errors and minimize the effect of errors. The goal of this paper is to contribute to a theoretical and practical understanding of how to use the research results of clinical psychology methods, hence the elements that you can transfer to a teaching situation to provide tools to be able to handle errors. In light of research findings from the clinical cognitive behavioral psychology, it is pertinent to examine the transfer values for teaching pilots and ATC. The following methods, concepts and materials have been used:

• Cognitive model of the mind • Acceptance • Focusing mentally and Visualization • Reformulation

The clinical research findings presented in the paper is based on a literature review. Results in relation to transfer values presented in this paper are based on written and oral evaluation from the pilots and ATC after teaching. Therefore, the scaling results cannot be understood as evidence-based, instead, it is seen as an indication of how strategies from clinical psychology can be used in education of pilots/ATC to influence the self-perception and hereby reduce the amount and the impact of errors for the participants. Therefore, the paper can be used as an inspiration to practical use and further research.