This paper describes how the challenge of human-centered automation can be recast as the challenge of, first, designing the work performed by a team of agents and then, second, allocating this work amongst all the agents, human and automated, in support of their own needs and capabilities and to foster team goals. The paper starts by formally describing the construct of work as a structure which can be formally analyzed and around which other design decisions can be made. It then reviews the requirements of effective function allocation within a team to enable their collective taskwork, and to provide the appropriate teamwork. An example is given that highlights key tradeoffs in designing and allocating work in teams of human and automated agents: no one design can maximize all the desired attributes of human-centered automation.
Pritchett, A. R.,
& Feigh, K. M.
(2013). Human-Centered Automation as Effective Work Design. 17th International Symposium on Aviation Psychology, 536-541.