Human factors specialists work as part of multidisciplinary teams supporting acquisition programs. Depending upon the acquisition model and culture of an organization, the exact points of involvement of human factors specialists may vary, as too will the metrics of success for each project. Acceptable/optimal level of operational performance is the goal of any Air Traffic Control (ATC) system. Human performance is a key component of operational performance. Measuring human performance can be an area of academic debate often yielding vague answers or need for more research. This is of little use or interest to project and senior managers who make decisions. This paper presents a high level overview of the difficulties of measuring performance, provides a case study of how this has been addressed in the United Kingdom ATC organization and concludes with thoughts on how the human factors community can support acquisitions and achieve what we would deem, success.
& Norris, D.
(2013). Measuring Human Factors Success in Acquisitions. 17th International Symposium on Aviation Psychology, 311-316.