Articulation work is an overlooked requirement for successful human-machine teams. Articulation work captures the often hidden task management activities human-human teams regularly perform in response to functional dependencies amongst team members. While human-human teams demonstrate articulation work through language, human-machine teams currently do not. Aviation is replete with examples, from the superficially mundane adaptation inherent in the turnaround of commercial aircraft to the life-threatening misunderstanding in Turkish Airlines Flight 1951 and Asiana Flight 214. Current research in human-machine language-mediated interaction has failed to study tasks that are sufficiently complicated to require articulation work, resulting in a misleading optimism about the state of the art. More realistic scenarios in human machine teaming will promote attention to this fundamental limitation and motivate the development of analogous capability.
Rothwell, C. D.,
& Shalin, V. L.
(2017). Human-Machine Articulation Work: Functional Dependency Dialogue for Human-Machine Teaming. 19th International Symposium on Aviation Psychology, 270-275.