The primary focus of this work is in exploring human teaming dynamics within goal-oriented communication alignments tasks. A communication alignment task within the context of this work is one in which two teammates have the exact same target information, but from differing perspectives and must communicate in an effort to align their knowledge and agree on the target output. Such an interaction within aviation could occur between a pilot and air traffic controller or ground troop personnel and Unmanned Aerial Vehicle (UAV) controller. The goal is to compare the task performance and time of completion of a communication alignment task between various team compositions: novice-novice, novice-expert, and expert-expert teams. In this work a novice team member is defined as one who is new to the experimental subject panel and has no experience with the simulated communication alignment task at the onset of the data collection. An expert on the other hand has over 6 months of experience on the experimental subject panel and was trained on the task 9 months prior. It is hypothesized that there is a positive correlation between the number of experts within the team composition and the task performance and a negative correlation between the number of experts and the time of completion. The results indicate a decline in task performance and increase in task completion time with less experts on a team. This work aims to better inform the impact that teammate expertise could contribute to performance outcomes within goal-oriented collaborative knowledge alignment interactions.
& Peters, N. S.
(2019). Evaluating Team Dynamics for Collaborative Communication Alignment Tasks. 20th International Symposium on Aviation Psychology, 223-228.