The Covid-19 pandemic reduced air traffic levels in Europe by up to 95% and the system had to respond quickly to preserve safety, maintain efficiency and performance. Operators were significantly affected both in terms of individual and team performance, as well as the longer-term impact to skills and attitudes. Human Performance data from Operators has been collected through this period. The impact to safety risk due to underloading of human performance, as well as the longer-term impact to wellbeing and competencies of operators was analysed. The largest impact to staff was reduced performance because of anxiety and uncertainty around the future as well as changing job roles. Results also demonstrated the positive effect of systems already place to protect human performance.
(2021). The Effect to Human Performance and Wellbeing of Air Traffic Management Operational Staff Through the COVID-19 Pandemic. 91st International Symposium on Aviation Psychology, 370-375.