Philip J. Smith

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This was a research effort focused on developing recommendations to improve the understanding and application of human factors (HF) by Federal Aviation Administration (FAA) acquisition program personnel. Broadly speaking, the goal was to investigate methods to help ensure the successful integration of human factors over the lifecycle of the FAA acquisition process. Structured interviews were conducted with 24 individuals with relevant program management and HF experience from the FAA and industry. Relevant FAA resources (documents and websites) and past examples of products developed by individual acquisition programs were reviewed. Based on this research, 22 recommendations were made. Key recommendations along with insights from the interviews are presented in this paper.