Agile supply chains offer the flexibility required to support customers who require a “quick response” to demand requirements. Coupled with lean process improvements and integrated solutions, cost-effective supply chains can be established that provide the infrastructure needed to support the agility needed to meet customer demands; ultimately increasing market share and continued growth. While Emerson’s mission to remain an industry leader in the HVAC&R Industry aligns with these aspects of supply chain management, current system infrastructure does not support such flexibility. Multiple execution tools, processes and one-off solutions make it difficult to standardize reporting methodologies for performance metrics. This leads to confusion between different operational functions and groups. Additionally, this confusion adds wasted time and effort at extensive cost to the organization that must be eliminated. For these reasons, opportunity exists to reduce this confusion and wasted effort by developing a standardized process for all affected business groups involved.
Langston, Jacob, "Key Performance Indicators in an Agile Supply Chain" (2017). Master of Information Systems Capstone Executive Summary. Paper 22.