The purpose of this Capstone project is to research and recommend alternatives to the IT service desk system used by Midmark. This involves gathering requirements, researching the available market solutions via the Gartner Magic Quadrant, meeting with vendors for live demonstrations, matching vendor features to the Midmark decision matrix requirements and calculating scores, performing vendor costs analyses, and a recommendation using Midmark’s business case template.
King, Johnny and Pinto, Jonathan, "Midmark: An IT Service Desk Business Case" (2017). Master of Information Systems Capstone Executive Summary. Paper 24.