The project reviewed the current state of the AN IT support team and its daily operational processes and procedures. During this assessment, several areas were reviewed. First, the team make up was reviewed, along with the team member’s responsibilities. This provided a point of reference on what the abilities of the staff were and how they could be best used in a sustainable operational environment.
Lager, Malcolm, "Road To Operation Success" (2017). Master of Information Systems Capstone Executive Summary. Paper 28.