Premier Health manages a Learning Management System outside of the IT Division, without efficient and standardized support processes shared by the rest of the organization. Transitioning support to the Incident Management System, ServiceNow requires purchasing annual licenses for each Learning Management System Administrator, however offers extensive benefits to both the Learning Solutions Department and the organization.
Helmbrecht, Leslie, "ServiceNow Utilization for Healthstream LMS Support" (2017). Master of Information Systems Capstone Executive Summary. Paper 29.