Over the past three years Kettering Health Network has transformed their business workflow from traditional paper records to an electronic world of patient data. Despite the efforts to use technology as an enabler for healthcare success, technology improvements have led to in efficiencies as the adoption of state of the art technology has created a higher IT issue tickets. The purpose of this capstone was to improve the Footprints issue ticket volume handled by the Support Center by providing faster response times through providing efficient ways for end users to create Footprints issue tickets.
Harris, Brandon, "iSupport at Kettering Health Network Support Center" (2014). Master of Information Systems Capstone Executive Summary. Paper 4.