Improved Customer Return Process

Authors

Cassandra Harrell

Files

Document Type

Abstract

Description

The purpose of the project was to analyze the return process of product throughout DLA Land and Maritime over the past two years, determining why the current process does not reverse the funds paid to the customer for transportation and misc. handling fees for unserviceable material.

Publication Date

8-9-2017

Repository Citation

Harrell, Cassandra, "Improved Customer Return Process" (2017). Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects. Book 15.
https://corescholar.libraries.wright.edu/ms_lscm/15