This article examines Chinese institutions designed to funnel citizen opinions to leaders. It argues that the dynamic between individuals hoping to solve grievances and officials hoping to scout out problems strengthens higher-level control over subordinates. The process, when done well, may promote regime legitimacy.
Luehrmann, L. M.
(2003). Facing Citizen Complaints in China, 1951-1996. Asian Survey, 43 (5), 845-866.