Temporal dispersion in distributed work
Effective communication is critical to sociotechnical systems. Such systems may entail distributed authority and responsibility, and physical resources that are not collocated. This is certainly the case in crisis management. To improve communication during crisis management, researchers have tried to enhance the communication technology. However, communication problems persist even in the presence of robust technology. Several studies of communication have examined the consequences of the spatial distribution of operators working on the achievement of a common goal. Yet, few have researchers have investigated the effects of temporal distribution. Drawing on documentation of the Deepwater Horizon Accident in 2010, we select examples to reveal the temporal distribution of events that affect the availability of contextual information across a socio-technical system. We claim that temporal distance, like spatial distance, reduces global awareness and the opportunity to observe the incidental behaviour that renders activities mutually accessible.
& Shalin, V.
(2019). Temporal dispersion in distributed work. Advances in Intelligent Systems and Computing (824), 531-540.