Clarifying the role of e-Government Trust in e-Government Success Models: A Meta-Analytic Structural Equation Modeling Approach

Authors

Apeksha Hooda
Parul Gupta
Anand Jeyaraj, Wright State University - Main CampusFollow
Yogesh K. Dwivedi

Document Type

Article

Publication Date

5-27-2023

Abstract

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.

Comments

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Repository Citation

Hooda, A., Gupta, P., Jeyaraj, A., & Dwivedi, Y. K. (2023). Clarifying the role of e-Government Trust in e-Government Success Models: A Meta-Analytic Structural Equation Modeling Approach. Australasian Journal of Information Systems, 27.
https://corescholar.libraries.wright.edu/infosys_scm/134

DOI

10.3127/ajis.v27i0.4079