Document Type
Article
Publication Date
5-27-2023
Abstract
E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.
Repository Citation
Hooda, A.,
Gupta, P.,
Jeyaraj, A.,
& Dwivedi, Y. K.
(2023). Clarifying the role of e-Government Trust in e-Government Success Models: A Meta-Analytic Structural Equation Modeling Approach. Australasian Journal of Information Systems, 27.
https://corescholar.libraries.wright.edu/infosys_scm/134
DOI
10.3127/ajis.v27i0.4079
Comments
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.