Document Type

Article

Publication Date

2017

City

Dayton

Abstract

Maintenance errors are the primary cause of approximately 8% of commercial aircraft accidents worldwide. One factor that contributes to human errors is miscommunication. Clear communication is critical in aviation education and in aviation maintenance operations. A fundamental concept for clear communication is both the transmission and receipt of a common message. This research explores the miscommunication and misinterpretation of instructions used in maintenance training. Miscommunicationmay be due to ambiguity, use of jargon, and differentindividual interpretations and methods for standard practices. First, an example of a commonly misunderstood process is identified. Next, enhanced training tools are developed to reduce the likelihood of miscommunication. These enhanced training tools include detailed illustrations and the addition of descriptive text to provide more information, including additional physical characteristics and technical context. Finally, the proposed training aids are assessed in a controlled study to determine theireffectiveness.

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