Document Type
Article
Publication Date
2017
City
Dayton
Abstract
The primary aim of the civil avaiation insdustry is to work for the safety and comfort of their clients and customers. This study concentrated on the front line employees of the aviation industry, the flight attendants who are paid to smile.Energy at workplace is a fairly new concept and is an organisational resource which help employee attain their goals. The aim of the study was to establish the relationship between relational energy and the major issue of emotional labor(deep acting and surface acting)and cognitive flexibility among flight attendants. A correlational research design was used to study the relationship among 39 flight attendants in India.The study revealed that relational energy was positively related to deep acting.Also, relational energy proved to be a significant predictor of deep acting. However, no statistically significant relationships were found between relational energy and surface acting and also between relational energy and cognitive flexibility.
Repository Citation
Baruah, R.
(2017). Relationship Between Relational Energy, Emotional Labor, and Cognitive Flexibility Among Flight Attendants. 19th International Symposium on Aviation Psychology, 179-183.
https://corescholar.libraries.wright.edu/isap_2017/94
