Document Type
Article
Publication Date
2025
Abstract
Understanding resilient performance in routine operations has emerged as a key conceptin enhancing aviation safety and creating a culture of continuous learning. To enablepilots to learn from all operations, positive behaviors during routine operations must beobserved, measured, trained, and evaluated. However, no systematic analysis has beenperformed to assess the current state of support for learning from all operations in Part121 carriers. In this project, a framework for gap analysis was developed, semistructuredinterviews with subject matter experts in safety and training were conducted,the current state was determined, the ideal state was determined, and a matrix to closethe gaps was developed. Results showed gaps in data sources, data gathering, dataanalysis, data feedback into the system, leadership buy-in, flight deck buy-in, effectivecommunication of resilient performance and Learning All Operations, and performancefeedback tools. Airlines, industry support organizations, academia, and unions eachhave opportunities to close the gaps in organizational support for resilient performancein all operations.
Repository Citation
Samu, J.,
O'Brien, J.,
Odisho, E.,
Waltz, B.,
Epperson, L.,
Rice, S.,
& Kiernan, K.
(2025). Organizational Support for Resilient Performance in Part 121 Flight Deck Operations. Proceedings of the 23rd International Symposium on Aviation Psychology, 48-53.
https://corescholar.libraries.wright.edu/isap_2025/9
Comments
Presented at the 23rd International Symposium on Aviation Psychology, May 27-30, 2025, Hosted by Oregon State University