Document Type


Publication Date



Healthcare enterprises involve complex processes that span diverse groups and organisations. These processes involve clinical and administrative tasks, large volumes of data, and large numbers of patients and personnel. The tasks can be performed either by humans or by automated systems. In the latter case, the tasks are supported by a variety of software applications and information systems which are very often heterogeneous, autonomous, and distributed. The development of systems to manage and automate these processes has increasingly played an important role in improving the efficiency of healthcare enterprises. In this paper we look at four healthcare and medical applications that involve investigative, clinical, and administrative functions. Based on these applications, we derive the requirements for developing enterprise applications that involve the coordination of a variety of tasks performed by humans, information systems, and legacy applications.


Copyright 2003, Australian Computer Society Inc.