What Higher Education Should Be Teaching About Quality – But Is Not
The writers present the results of a survey designed to determine what topics are actually being taught in quality-related courses in U.S. highereducation. The Malcolm Baldrige National Quality Award Winners survey provided a baseline for what quality topics should be taught, and a survey of U.S. higher education was constructed to determine if any correlation existed between what was taught in quality-related courses and what the experts recommended should be taught. The results indicate a low correlation, and major challenges for quality educators in the U.S. are identified.
Weinstein, L. B.,
Petrick, J. A.,
& Saunders, P.
(1998). What Higher Education Should Be Teaching About Quality – But Is Not. Quality Progress, 31 (4), 91-95.