Incivility and the Use of Systems Thinking To Promote Healthy Voluntary Organisations

Authors

Janet M. Phillips
Ann M. Stalter, Wright State University - Main CampusFollow
Josette Brodhead
Debra Scardaville
Jeanne Ruggiero
Carol Wiggs
Sherri Winegardner
Robyn Provencio

Document Type

Article

Publication Date

7-31-2019

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Abstract

Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Repository Citation

Phillips, J. M., Stalter, A. M., Brodhead, J., Scardaville, D., Ruggiero, J., Wiggs, C., Winegardner, S., & Provencio, R. (2019). Incivility and the Use of Systems Thinking To Promote Healthy Voluntary Organisations. Voluntary Sector Review, 10 (2), 225-234.
https://corescholar.libraries.wright.edu/nursing_faculty/347

DOI

10.1332/204080519X15567197887025