Document Type

Book Chapter

Publication Date

2001

Description

Excellent communication skills are essential in any service organization but especially so in libraries where the service provided is information. Training in communication skills can help library staff deliver more efficient and effective service, become better managers, share information to improve teamwork, and cope with new technologies that have an impact on other work skills.

Comments

This is chapter 19 of the book Staff Development: A Practical Guide edited by Elisabeth Fuseler Avery, Terry Dahlin, and Deborah A. Carver.

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