Document Type
Article
Publication Date
5-1996
Description
The corporate literature on customer service has much to offer academic libraries. A customer service plan can improve customer relations, improve internal operations, and empower the front line staff to meet customer needs. This article explores the practical aspects of the development of a service pledge at the Wright State University Libraries.
Repository Citation
Wehmeyer, S.,
Auchter, D.,
& Hirshon, A.
(1996). Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan. Journal of Academic Librarianship, 22 (3), 173.
https://corescholar.libraries.wright.edu/ul_pub/155
Comments
This is a pre-print version of an article accepted for publication in the Journal of Academic Librarianship, Volume 22, Issue 3, May 1996. The definitive publisher-authenticated version is available through the Journal of Academic Librarianship.